Frequently asked questions

Any person (or entity) that installs a digital display, attaches the ad player and related accessories and then, lists the display in our platform, using our mobile app, for others to place ads on, is a host.
The "Host" , offers a billboard to advertisers for placing ads.

Any person (or entity) that places an advertisement on one or more of our listed billboards is an advertiser. The advertisement is placed using our mobile app.

Once you make available a billboard in our listing, for advertisers to place ads, you are responsible for the following primary activities:

1. Ensure you comply with all laws and regulations applicable to you for this activity
2. Ensure billboard is installed, maintained and operated safely
3. Ensure billboard is available as per timings mentioned in the listing
4. Promptly act on advertisement requests. You must approve all advertisements for them to be displayed. Unapproved advertisements will not be displayed
5. Ensure that you maintain your tax information current and accurate at all times

The above activities are not an exhaustive list. It only mentions general, everyday activities. If your situation is different, please refer to the Terms or contact us.

As an advertiser you are responsible for the following primary activities:

1. Ensure you comply with all laws and regulations applicable to you for this activity
2. Adhere to content guidelines as described in our Terms
3. Give adequate time to host for approval of your advertisement
4. Ensure your payment methods used are current, accurate and have sufficient funds.
5. Ensure that you maintain your tax information current and accurate at all times

The above activities are not an exhaustive list. It only mentions general, everyday activities. If your situation is different, please refer to the Terms or contact us.

Billboard advertisements are divided into time-slots. You can book 15-min slots via the mobile app. Using the web portal,you can book slots that run for 10s in a 60s loop.There are other play durations and loop times available too. If you need something custom, we can do that too!

Up to you! We work with all budget types.

We support JPEG format, GIF format and WEBP format (Less than 5MB size). Ads in these two formats can be directly uploaded from the mobile app.GIF image must be less than 200 frames. We do not support video ads.

Yes, our team can design graphic ads for you. You can place your order by sending an email , SMS or WhatsApp message. Our teams will work with you on your design needs.

In USA, we accept credit cards and bank transfers.
In India, we accept credit cards, bank transfers and UPI payments.
We deduct the full payment at the time of booking and provide an advance payment receipt. After the ad is displayed (or service is rendered), we reconcile the services and provide a final tax invoice. If any refunds are due (e.g. you booked 10 slots and we could display only 8), we provide you with zero interest store credits that can be used during next booking.

We use various mechanisms to determine if you ad was displayed. If we determine that it was not displayed, you will get a store credit as per the payment terms.
We make best-case effort to determine if the ad was displayed, however, we cannot guarantee 100% accuracy. We do not do physical verification and we do not provide physical proof-of-display (e.g. photos). Our ad player sends a message to our systems once the ad is submitted to the display.

When we are unable to serve your requests, we will issue a store credit for the equivalent the amount. Please visit our payment terms to understand how store credits are processed for various cases.

Approval of an advertisement is entirely in the hands of host.In some cases, we may approve your advertisement request (in our sole discretion), overriding the host. Additionally, we may reject your ad if it violates our content policies.

We generally decide between a flat-fee per month or revenue-share per month. With some host, we may negotiate different terms. After you register, we will review your listing(s) and decide on the payment option. You will be intimated by email on the mode chosen. For more information please read our payment terms.

You must provide us your bank details, tax details and other information as applicable to your jurisdiction. Once we have accurate and approved information, we will deposit the payout in the payment instrument you have provided after deducting applicable taxes. For more information please read our payment terms. We pay your share for earnings in previous month in the current month. For example, In June 2024, you will be paid your share of earnings for May 2024.

You can visit "Settings", and click the "Bank and tax details" section. Delete the details you want to change and then add the new details. All pending payments will stop until new details you submitted are verified. The verification can generally take upto 3 business days.

You can initiate account deletion from the app. Visit the "Settings" section and click on "Profile". You should see a button to delete your account. Please note, deleting an account will still retain financial transactions to comply with various laws and regulations. There is no refund for any payment due to you.